Frequently Asked Questions
Everything you need to know about your next journey with Ricardo Beverly Hills.
What is the standard shipping time for my order?
Most orders are processed within 1-2 business days. Standard ground shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for luggage and travel accessories?
We offer a 30-day return policy on all unused products in their original packaging. Please ensure all hangtags are attached to receive a full refund.
Do Ricardo Beverly Hills products come with a warranty?
Yes, our products are backed by a limited warranty that covers manufacturer defects in materials and workmanship. The duration of the warranty varies by collection, ranging from 10 years to limited lifetime coverage.
How do I clean and maintain my hardside or softside luggage?
For hardside shells, use a mild soap and warm water with a soft cloth. For softside fabric, we recommend spot cleaning with a specialized upholstery cleaner. Always air dry your luggage away from direct heat.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track the status of my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.